The Minister of State for Finance, Hon. Henry Musasizi has said that his ministry is committed to release all funds meant for the sports sector in the second quarter of the current financial year.
He was however quick to state that government is currently faced with cash flow challenges as he justified the failure to release Shs15 billion allocated in the first quarter of the financial year.
“It is true there is a balance of Shs10bn which will be released in the second quarter without fail. What I can assure this House is that as much as possible, all the budget for sports will be released. What I have as a challenge now is the cash flow but the commitment is there,” Musasizi said.
Musasizi said this as he responded to concerns by legislators who were dismayed by the manner in which government releases money appropriated to the sports sector.
“We have received two gold medals from Joshua Cheptegei and Victor Kiplangat. As we celebrate this achievement, we need to match it with the logistical support. The fact is the money Parliament appropriates does not go to the federations in time and what they receive is not what is appropriated,” said Speaker Anita Among.
Among said she had been notified that the Finance Ministry has released only Shs4 billion out of Shs15 billion allocated to the sports sector for the first quarter of the running financial year.
She said such arrangements frustrate the sector whose activities she said are fixed in specific seasons and not as and when government is ready to provide the required funds.
“One thing you have to know in sports is they have calendar activities; they have particular periods for their activities. It is either in this month or never; so will you disburse money for all quarters at once?” asked Among.
Hon. Solomon Silwany said that sports men were frustrated with the way the sector is financed noting that the sector ought to be sufficiently financed by providing what is appropriated in the budget.
“Whenever I interact with people in the sports fraternity, they say they do not get all the money Parliament provides them. We are celebrating but there is when the players are not able to partake in some games; when they do not go we simply keep quiet,” said Silwany.
Parliament will debate a motion to honor the two athletes, Joshua Cheptegei and Victor Kiplangat who won gold medals at the just concluded 2023 World Athletics Champion in Budapest, Hungary.
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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable
but reliable service to your clients. Whether for voice or non-voice applications, there are
plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if a company
farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the
value of customer support and why it’s an essential
cog in an organization. Like sales and marketing, customer service should already be
in play during a company’s first day, as they are the group
that comes into direct contact with clients.
The main goal of customer support is to keep customers happy
by attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team
available whenever the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their operations.
Given their many responsibilities, many startup founders accept that they can’t do everything themselves.
Non-core competencies such as customer service can benefit from
outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source
of talent from all over the world. At the same time,
companies that outsource customer support enjoy reduced payroll
without sacrificing service quality. Other
benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling
the business. Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally
demanding. To help executives focus on the big picture, they’ll
need to partner with the best service companies that know
what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact
with customer service, many customers will express their
satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues in a satisfactory way,
they’re more than likely to remain customers.
A pleasant customer experience will almost always lead
to longer retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals
from day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to startup companies.
Over the years, the company has grown big and is confident enough to provide
both enterprise and small business customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support,
Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support, Data Labeling,
Digital Marketing Solutions, and Cyber Security. The company provides only dedicated agents, in-house training,
and equipment to help its clients boost their productivity from
day one. Now it’s one of the top customer service companies in the US and European markets with numerous awards and
positive reviews from satisfied clients on Clutch and other
reputable platforms. Helpware’s people-focused culture
seems very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’
specific needs. This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely,
especially in customer support outsourcing contracts. Some global brands are happy to have
their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and
was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services:
outsourcing, customer experience, service to sales,
digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI)
data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those
outsourced customer service companies that wanted to change the customer experience by applying a personal touch
to customer care. The company is now Europe’s number-one customer support outsourcing company, providing
bespoke customer experience solutions to clients
around the world. In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the fact
that it supports diversity and inclusivity among staff while focusing on promoting happiness as a key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will
individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office
customer support. It also offers back-office services such
as finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider. It operates in 80 countries
and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a
league of good customer service companies. You won’t find it
difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions
to some of today’s major global brands. In addition, the company
offers contact center and BPO services, omnichannel and multilingual support,
software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the
Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience
(EX) pain points and take their customer service systems to the next
level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit
its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX
team, InfluX managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support
outsourcing solutions within the client’s time zone. In addition, InfluX creates specialized customer
experiences that reflect the client’s vision, voice,
and values.
Pros:
Less dependence on automation and more on human interaction make for a
better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients
and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that
specialize in multi-continent support services. The company employs native English contact center agents with experience in multiple industries.
Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support,
and healthcare. With more than 15 years of experience,
Skycom also employs over 2,000 workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time
zone and distance differences.
Skycom covers a wide range of industries, including healthcare,
travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its
workforce in customer psychology. This means company-provided support agents
are more sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes to defuse any tension and lead the
customer into a more positive mindset. Starting with four employees in 2004, Integra currently employs more than 1,
400 workers stationed across four countries. It handles customer service
duties over the phone, email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you
work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital
CX innovators. In particular, it designs and produces next-generation digital
solutions for brands all over the world. This is one of the Canadian top
IT outsourcing companies that provide IT services
and multilingual customer service to industries such as technology, media,
communications, eCommerce, financial technology, travel, hospitality,
automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps 225,000
volunteers from its offices to complete various service projects across its many
host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes
in providing support outsourcing services
across the USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service
experiences. In addition, the Arise Platform helps companies lower
expenses. As a result, Arise clients report an average 25%
reduction in contact center service total costs, which is why clients want to outsource customer
service small business really needs.
Pros:
Arise deploys a tiered security approach in its
communications with clients. This ensures they preserve the
confidentiality of documents or files sent over. It also means Arise conforms to widely accepted data privacy regulations such as
HIPAA, CCPA, and others.
Arise also focuses its employment on local talent,
hiring residents of the U.S., UK, and Canada.
This means stable employment for the company and an easier method of hiring or replacing
staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies
on our list might command a pricing structure higher
than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound
callers who can close deals? Finally, does the appeal of higher-cost nearshoring resonate better
than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes
to customer support outsourcing. However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the best
talent, but also the best equipment and training to prepare them.
Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable
service to your clients. Whether for voice or non-voice applications,
there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to
your clients. Whether for voice or non-voice applications,
there are plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing? Isn’t local talent good
enough to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should
know the value of customer support and why it’s an essential
cog in an organization. Like sales and marketing,
customer service should already be in play during a
company’s first day, as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy by attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever the customer needs it.
Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts
in every facet of their operations. Given their many responsibilities, many startup founders accept
that they can’t do everything themselves.
Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets
companies benefit from a bigger source of talent from all over the world.
At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling
the business. Overseeing the day-to-day operations can already take much of
management’s time, and customer support is equally
demanding. To help executives focus on the big picture, they’ll need to partner with the
best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service,
many customers will express their satisfaction in getting their
voices heard. If customer service companies and their team address customers’ issues in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals from
day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to the top
10 most prominent ones in 2022. We’ll also provide a brief description and highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of
providing support to startup companies. Over the years, the company has grown big and
is confident enough to provide both enterprise and small business customer service outsourcing
solutions.
Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support
areas. This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back
Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and equipment to help its clients
boost their productivity from day one. Now it’s one of the
top customer service companies in the US and European markets with numerous awards
and positive reviews from satisfied clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and it pays off
handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and was one of the first BPOs
to open multiple locations. In 2021, the Sitel
Group acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and
leading service providers of demand generation and customer engagement services, with clients included in the top
2000 companies worldwide. At the core of Sykes’ business are its staple services:
outsourcing, customer experience, service to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data
privacy. Specifically, Sykes follows various privacy guidelines,
including HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced
customer service companies that wanted to change the customer experience
by applying a personal touch to customer care. The company is now Europe’s number-one customer support outsourcing company,
providing bespoke customer experience solutions to clients around the world.
In addition, its contact center operation locations include the UK, Romania,
Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore
support center, so location and time zone differences aren’t as
pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value
the fact that it supports diversity and
inclusivity among staff while focusing on promoting happiness as
a key asset among its workforce.
Although there aren’t any published pricing rates, instead,
Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer
service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry,
Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
It also offers back-office services such as finance and
accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer service
companies. You won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer
customer care and customer experience (CX)
solutions to some of today’s major global brands.
In addition, the company offers contact center
and BPO services, omnichannel and multilingual support, software development, CX innovation,
quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe,
and the Caribbean.
The company also prides itself on its ability to help clients
resolve major CX and employee experience (EX)
pain points and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights
generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee
experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team,
InfluX managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences that reflect the client’s
vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for
a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and
outsourcing companies.
Pay-as-go pricing may be attractive to some clients who
prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore
outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center agents with
experience in multiple industries. Skycom also offers a full
range of services, including business process outsourcing, telemarketing and sales, customer support,
and healthcare. With more than 15 years of experience, Skycom also employs over 2,000 workers
assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more sensitive in detecting changes in the
customer’s voice or tone. As a result, they can respond
to these changes to defuse any tension and lead the customer into a more positive mindset.
Starting with four employees in 2004, Integra currently employs
more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone, email,
live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if
you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital
CX innovators. In particular, it designs and produces next-generation digital solutions for brands all
over the world. This is one of the Canadian top IT
outsourcing companies that provide IT services
and multilingual customer service to industries such as technology,
media, communications, eCommerce, financial technology, travel, hospitality, automotive,
healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative
called “Telus Days of Giving.” In particular, the company taps 225,000
volunteers from its offices to complete various service projects across its many
host countries.
10. Arise
Arise is a 25-year-old United States-based company
that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
Unlike a traditional BPO, Arise utilizes a network of service partners to provide
the needed customer service experiences. In addition, the Arise Platform helps companies
lower expenses. As a result, Arise clients report an average
25% reduction in contact center service total costs, which is why
clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
This means stable employment for the company and an easier method
of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our list might
command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for
improvement. Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer
support outsourcing. However, if you want a highly flexible
and secure customer service solution that utilizes modern technology throughout the various
stages, try the best companies for customer service. These largest outsourcing companies not only supply the best talent, but also the best equipment and
training to prepare them.
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top 10 call center outsourcing companies in 2023 if you re looking to
improve customer experience or optimize your operations it s worth considering options
beyond your own company today outsourcing customer support to one of the top call center written by
alexei piskunov wednesday apr 05 table of contents if you re looking to improve customer experience or optimize your operations it s worth
considering options beyond your own company
today outsourcing customer support to one of the top call center outsourcing
companies is definitely a smart business decision if you want to avoid all
trials and tribulations of running an in-house call center this
solution can be a budget-friendly way to handle customer concerns while significantly improving the level of customer
satisfaction let s have a look at those bpo companies that take the top
positions in the industry discuss what makes them stand out and go through
the main tips for choosing the right call center why outsourcing a call center
creating a positive customer experience is the main priority for most companies with so many competitors offering similar
products and services in today s marketplace it
can be challenging for any particular organization to stand out and attract new
customers additionally modern customers are ready to pay more if they
receive an outstanding experience offering excellent customer support services can give a business an edge over competitors by boosting
customer retention and generating positive reviews ultimately driving profits conversely a poor customer experience can lead
to customer loss and negative reviews which can harm a business choosing the best call centers for your business guarantees increased customer satisfaction streamlined
operations and enhanced growth making it a crucial
factor in achieving success in today s competitive market us call center outsourcing companies top list 1 helpware helpware is a leading customer support provider with headquarters based in the usa with
call centers spread across four continents the core areas of expertise include a
wide range of bpo services such as omnichannel customer
support technical support it support content moderation data annotation data entry helpdesk back-office support etc since helpware
positions itself as a reliable outsourcing partner for both startups and big enterprises
there are companies of different sizes among the clientele ranging from small firms to renowned
brands at helpware people come first and it pays off the needs of
employees are the main priority and it shows in their work as they provide exceptional service pros applying a customized approach to recruiting and training dedicated agents
offering exceptional expertise in all kinds of customer support tailoring packages to cater to the specific needs of
different businesses 2 xact xact is a highly flexible outsourced call center based in orlando florida catering to businesses of
different sizes they specialize in providing technical support and customer support services
to businesses operating across diverse industries including property management e-commerce
tourism healthcare hospitality and fintech
xact has partnered with nice incontact since 2005 leveraging their cloud-based
contact center toolkit to ensure the utmost data security for their clients pros providing a personalized 24 7
telephone answering service ensuring service continuity through their fail-safe automatic
transfer switches ats which seamlessly switch to an alternate power source during power outages 3
wing assistant the wing assistant is revolutionizing the process of recruiting remote workers on a global scale this innovative outsourced
call center provides a fully-managed virtual assistant experience that helps
entrepreneurs and small and medium-sized businesses scale by delegating laborious and time-consuming tasks
to dedicated customer service professionals for a fixed monthly cost they offer outbound call center
outsource solutions that are affordable and enable businesses to level up and enhance their customer
service and technical support and boost their sales pros a dedicated client success manager to assist you
in achieving your unique business goals and overcoming
challenges a diverse range of managed outsourcing services including back-office support and staffing
solutions with great potential in addition to call centers
4 triniter triniter is a renowned figure in the bpo industry with
a global presence spanning the united states the philippines and india
this american call center has established itself as the preferred outsourcing provider for inbound and outbound call center solutions sought after by
major corporations pros a decade-long track record of
providing customer support across more than 30 domains 24
7 customer support with an impressive 98 9 positive feedback rate 5 tmp
direct for over 34 years tmp has been providing bpo services
advocating for clients brands and ensuring excellence through its team with
a global presence tmp direct manages connections and relationships across various industries they offer custom
end-to-end solutions including crm tools it infrastructure fulfillment and telecom platforms
adapting to the evolving cx landscape they handle various communication channels from inbound
and outbound calls and chats to social media and personalized
correspondence pros providing an in-house it development team that eliminates
the need for multiple vendors 6 answerforce this is proud of being on the list of five star call centers providing a range of professional call and chat answering services virtual reception services appointment scheduling and more answerforce has experienced call center
agents at its disposal that are available round-the-clock to handle
inbound and outbound calls and live chat support and conduct customer surveys
in a professional manner this american call center
works mainly with small and middle businesses covering such industries as home service restoration plumbing and
electrical pros offering customized solutions
to meet the specific needs of clients within particular industries which allows answerforce to provide highly
tailored and effective services to their clients integrating with the client s workflow software this enables businesses to manage their customer interactions efficiently without having
to switch between multiple platforms 7 fusion bpo services fusion bpo services group is a company with huge experience more than 33 years in the
industry and offers voice services and other solutions to more than 250 businesses worldwide however
what makes this provider stand out is its unique locations in addition to popular bpo destinations like the united
states india and the philippines the company has offices in pretty exotic countries like el salvador jamaica morocco and colombia with 22
locations in 10 countries fusion is capable of delivering call center services in over 40 languages pros by
strategically locating its offices around the globe this company is able to offer 24 7 customer
support across multiple time zones making it easy for customers to get
the help they need whenever they need it a diverse workforce and multilingual capabilities enable
them to provide support in various languages making their services accessible to
a wide range of customers the outsourced customer
service of this provider is reasonably priced that varies depending on the expected amount of calls and service level you may
require 8 supportyourapp supportyourapp is an outsourced
customer support company with a multinational team that
provides inbound and outbound services and back-office customer support
for innovative software and hardware companies they have received numerous awards for providing exceptional customer
experiences but their commitment to quality and security is paramount supportyourapp is
pci dss compliant and adheres to the general data protection regulation gdpr pros ensuring the highest
data security standards and preventing any data leaks they take great care in protecting sensitive information and
clients can trust that their data is safe streamlining the integration process with the help of their dedicated integration department providing
their clients with a crm solution that integrates
incoming calls chats and emails into one system and
implementing ai solutions to the chats which many small
businesses find appealing 9 vcall global vcall global
is a provider of innovative service solutions to different businesses
across various industries they offer a range of services including customer service tech support back-office solutions interactive voice response ivr services telecom
billing solutions and software development solutions using advanced technology and infrastructure they offer common services through multiple channels vcall global is the preferred
choice for businesses seeking a perfect blend of flexibility and quality in their services pros adhering to turnaround times ensuring that clients receive their services in a timely and efficient manner empowering their call
centers with a robust cisco network which enables vcall global to offer seamless uninterrupted service to clients regardless of their location or the complexity of their needs providing enhanced
security features that protect client data and information ensuring that their privacy is always maintained 10 call masters bpo the company provides inbound and outbound call center services as well as remote administrative solutions such
as data entry appointment setting reservation services etc their streamlined workflow
and marketing automation ensure that important phone calls are
never missed with their expertise and dedication they can help businesses resolve customer queries
acquire leads and enhance administrative business processes too pros
enabling businesses to easily scale up or down based on demand and their remote employees
to work in split shifts due to their cloud-based virtual call
what is a cto as a service cto as a service caas stands for the business advisory and technical implementation services provided
by a chief technology officer for a startup a cto is an executive that meets a startup
s technical needs and also coordinates its research and development he
or she assesses both the short and long-term requirements
of your business and leverages investment to enable your startup to achieve its objective
the cto reports to the chief information officer
cio and in some cases the chief executive officer ceo or the founder companies that don t have a cto or
lack the knowledge of how to hire one can outsource the advisory and responsibilities of a cto
to an external expert while the concept of cto as a service might still be new it is fast gaining momentum what are the benefits of cto as a service one of the notable benefits of cto as
a service is that you only pay for the services you enjoy this
is more like software as a service saas or platform as
a service paas where you pay for cloud facilities you use your
startup might not have the financial capability to bear the cost of hiring a full-time cto even if you do it makes a whole lot of sense to minimize cost and
maximize your profitability by outsourcing your cto roles cto as a service what are the
types of cto services cto types depend on the functions and the
collaboration you expect from a cto complex and technical functions
will require a full-time in-house cto while consulting and advisory services can necessitate hiring a part-time external cto nevertheless
we can break cto services into five types full-time
internal cto services one-time cto services full-time internal
services a full-time internal cto services include technical
and business support a full-time cto also offers full-time support in the aspects of business
development planning and soft-skills management however you should know
that going for this option will attract extra expenses for your startup for instance office rent hr expenses and miscellaneous expenses will be borne by you full-time offshore services outsourcing to a full-time offshore cto affords
you the privilege of a full-time collaboration while you still pay the budget cto salaries in this case a
specialist becomes an in-house expert with about
40 hours worked per week remotely part-time offshore or fractional cto services the cto in this category works the expected and agreed hours in the contract this
option helps you evaluate what services are needed and the time it
will take to complete them since it is cost-saving this
option is the best when it comes to collaborating with an external cto
one-time cto services this option is suitable for projectized companies the cto
focuses on specific duties and processes specialists in the category are employed to troubleshoot technical areas or
perform an audit interim cto services an interim cto is a technical expert
hired to temporarily collaborate with a full-time internal cto and other c-level executives on some technical and business
responsibilities the main aim of employing an interim
cto is to help you invigorate your technology and processes
and to assist your team in driving digital transformation cto services by startup
growth stage every startup needs a cto to manage the technical aspect of the business
it is therefore important to define the roles and functions
they perform by startup growth stages prototype the prototype stage or the
proof of concept poc is a phase in your startup s growth where you conduct a test to validate your idea or product to know how feasible it is for commercialization the role of a cto includes conducting feasibility studies prepare a document presentation or demo explaining the idea or product discovery phase
most startups have brilliant ideas but lack execution if
you fall into this category you only need to hire a cto
to assist you with the discovery phase of your idea or
product some of the responsibilities expected from a cto in this phase include architecture development save cost several startups need
the services of a cto since they cannot employ a full-time
it is cost-efficient to hire a part-time cto you will enjoy all the services you
need at a budget price pay-per-use you don t incur additional expenses when collaborating with an external cto you only pay
for the service rendered this is not so in the case of an in-house
cto where you bear all expenses access a large talent pool outsourcing
exposes you to a global talent pool an external cto also
saves you development expenses independency improved agility while you can build your
business using a trial-and-error approach to run your business you might be signing up for a long trip the input of
a cto counts as you get to clarify and resolve technical and business issues which can create a lag in your business processes
and startup growth conclusion cto as a service enables startups to harness the skills and experience of a full-time cto but at a more
manageable cost with on-demand cto you are paying only for
the technical leadership effort you need it can be
a great and cost-effective solution for your immediate needs and
long-term challenges